Refund policy

This website is operated by ELEMENTAL EATS INDIA PRIVATE LIMITED. Throughout the site, the terms “we”, “us” and “our” refer to ELEMENTAL EATS INDIA PRIVATE LIMITED. Flona India is a sub-brand of Elemental Eats India Private Limited. ELEMENTAL EATS INDIA PRIVATE LIMITED offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Orders placed by You on the Platform are typically processed within 2 (two) business days from the date of purchase. The Products ordered will be delivered to You within 2 (two) – 7 (seven) business days. At times when we are experiencing high volume of orders, shipments may get delayed by a few days, in which case, You will be intimated by email or telephone call (on the details shared by You at the time of placing Your order/registering on the Platform).

Once an order is confirmed, Elemental Eats India Private Limited will not accept return or refund requests. However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties.

In case of Damaged product 

• Elemental Eats India Pvt. Ltd. needs to be notified of damaged product within 24 hours from delivery date via email to info@elementaleats.in .
• In the email, order number, image of invoice, 1 outer box image, 2 clear images of damaged product to be sent. 
• In case of multiple item shipments, only the affected product can be returned and replaced.
• We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution.
• Email will be responded to within 24-48 hrs and full assistance will be provided thereafter. 

In case of Missing product

• Elemental Eats India Pvt. Ltd. needs to be notified of missing product within 24 hours from delivery date via email info@elementaleats.in. 
• In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the opened box with all items received to be sent. 
• We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product.
• Email will be responded to within 24-48 hrs and full assistance will be provided thereafter. 

In case of spoiled product

• Elemental Eats India Pvt. Ltd. needs to be notified of spoilage of product within 24 hours from delivery date via email to  info@elementaleats.in.
• In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared. 
• We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained
• We will work with you on providing an amicable solution. 
• Product will be replaced after due investigation and diligence and we assure a fair outcome at all times. 
• Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter. 

In case of any Grievance:

• Elemental Eats India Pvt. Ltd. needs to be notified of the grievance via email to info@elementaleats.in.
• For a faster redressal of the grievance whatsapp or call us on +91 88151917356.

Cancellation Policy

We will consider a request for order cancellation only if the product has not yet been shipped. Should your cancellation request be accepted, you will receive a refund for the entire amount. Elemental Eats India Pvt. Ltd. reserves the right to cancel or reject any order for various reasons, such as stock unavailability, pricing or informational errors, or issues identified with the customer's personal or financial details.

At Elemental Eats India Pvt. Ltd., we value your trust and aim to provide a smooth and hassle-free refund experience.